Return Policy

Office Hours (Digital Only)

You may place an order at any time 24 hours a day, 7 days a week using our secure online ordering process.

Production Time

Production lead times may vary per hardware and door line. Typical lead time guidelines are listed below. We do our best to keep these lead times but these are approximate and not guaranteed. You will be advised of any increased lead times or backorders upon your order review.

Rush orders can be requested by calling us at 424-282-0525 and speaking with a sales representative to walk you through the process, options and rush shipping costs.

Transit times will also vary per order.

Shipping Methods

Library Ladder orders are shipped freight. Freight orders are delivered curbside.

International Orders

We happily service clients all over the world however our Free Shipping Online Checkout process is not designed to handle international orders at this time. Call us at 424.282.0525 to place all international orders. Shipping will be added to all international orders.

Shipping Addresses

All carriers require a physical delivery address. Please review the accuracy of your shipping address before check out. Address changes after an order has been placed may result in additional fees. Contact us immediately after placing an order if you need to make a change. Any order that has shipped and needs to be changed will be at the discretion of the carrier and may result in additional re-route fees.

Confirmations

Sales order confirmations are emailed on every order. If you find a discrepancy, please notify us immediately at 424-282-0525 to ensure you receive accurate products.

Changes to Orders

All product changes to orders must be made with 24 hours of placing your order. This must be done by calling us at 424.282.0525 and speaking to a customer service representative. No other method of change will be accepted. Changes made after the 24 hour period will incur a 20% change fee. Orders begin to process immediately after ordering and 99% of our items are made to order.

Cancelling an Order

Cancellation must be made within 24 hours of placing your order. This must be done by calling us at 424.282.0525 and speaking to a customer service representative. No other method of cancellation will be accepted. Cancellations made after the 24 hour period will incur a 20% change fee if the order has been partially completed. If the order has been completed, it cannot be canceled. Orders begin to process immediately after ordering and 99% of our items are made to order.

Product Substitution

In the event that your specific product is no longer available, Specialty Doors reserves the right to substitute the part with a comparable product in quality, style and color.

Delivery Inspection

Upon delivery, if you observe damage to your hardware packages and/or door crates, you must note the damage or refuse the delivery due to damage with the driver. Claims will not be allowed without doing so. We ask that you open and inspect your packages thoroughly for any missing or incorrectly shipped items which must be reported to us within 3 days of receipt.

Shipping Damage

The damages must be reported to the shipping company driver and to us immediately as mentioned above in Delivery Inspection. Replacement orders for damaged goods are given priority.

Return Policy on Accordion Doors

Accordion Doors are made to order. Each accordion doors order are considered a custom item and is therefore not returnable.

Warranty

We offer manufacturers warranty on all products. For warranty details for a specific product please call (424) 282-0525

Freight Policy

All damages need to be signed for or refused in order to proceed with aclaim on a freight account. Concealed damages shall be reported within 5days after delivery.

Due to market volatility with freight and raw materials, prices and lead times may be subject to change.

All products should be inspected on arrival for damages. If there is visible damage immediately refuse acceptance. All shipments should be inspected before asignature is given to the carrier. DO NOT LET THE CARRIER TELL YOU THAT YOU MUST SIGN. ASK FOR ACLAIM NUMBER.

In the event there is concealed damage you have only 5 business days to notify us of the damages, otherwise you shall be held liable.

In some instances, the truck driver may not take the time for your dealer to open the carton and inspect for damage. If this should occur, the Bill of Lading should be marked that there was damage to the carton and approximately where the damage was located, ie., middle of carton, end of carton, corners, etc. After the truck leaves the carton should be opened and the contents closely inspected for damage.

Product should be inspected before installation, if damages are found after installation, we shall not be liable as damage could have occurred elsewhere.

Note of caution: keep in mind that if the cartons are moved from the deiivery iocation, the freight company will not accept adamage claim.

If damaged freight has been accepted and not signed for, you may be held responsible for accepting the damaged merchandise and you may not be able to have aclaim filed. In this case, please contact Woodfold.

WE DO NOT ACCEPT RECONSIGNMENT CHARGES OR STORAGE FEES UNLESS PRE-APPROVED BY SPECIALTY DOORS, IMC. IN WRITING

Questions About Our Return Policy?

Our team is here to help you understand our policies and answer any questions you may have.