FAQ

Q: Where are you located?

A: We are located in Norwalk, California, southeast of Los Angeles. Our office hours are Mon-Fri 6am-4pm PST. You can reach us at (866) 815-8151, or email us online.

Q: What is my shipping cost?

A: Shipping is free within the contiguous US. Orders shipping to Hawaii, Alaska, Puerto Rico and all other offshore US territories need to be called in and shipping will be applied based on weights, dimensions and destination.

Q: Do you ship Internationally?

A: Yes! International orders must be called in and shipping costs will be applied to the order based on weights and dimensions for the shipment.

Q: What track length should I order for my door?

A: Generally your track length should be double the width of your sliding door(s), unless you prefer otherwise.

Every set-up is different and may require a specific length. If you’re unsure about sizing and would like assistance, call us (866) 815-8151

Q: How much should I oversize my door?

A: The doors overlapping (width and height) of your opening is to create privacy and aesthetics as well. If you’re unsure about sizing and would like assistance, call us (866) 815-8151

Q: How do I pick the right size?

A: Use tape to precisely measure the dimensions of the opening and space where you want to install the hardware.

Here’s a video that shows how and how NOT to do it. While it was made for Woodfold’s accordion doors, this also applies across the other sliding door hardware we carry.

In short:

  1. Measure twice.
  2. Use measuring tape — not your son!
  3. If you know what you need, search the site and enter the opening and track dimensions on the order form.

Q: Where are the doors and hardware made?

A: A variety of established hardware manufacturers throughout the United States and Germany.

Q: What’s normal delivery time?

A: Delivery time varies per hardware line. Lead time is a key factor as the hardware is made to order. Our normal delivery time can average between 2-4 weeks.

To find a more specific delivery time for what you’re ordering, as well as details on rush shipments read our Shipping Policy.

Q: What is the difference between interior only hardware vs interior/exterior hardware?

A: Interior only hardware kits are made with few nylon parts to quiet the slide or make for easier adjustments in the kits. The nylon components and colored finishes have not been tested for prolonged exterior weather exposure and can degrade. Our Interior/Exterior line of hardware is built for both. They are all steel kits and most hanger wheels have caged or sealed bearings as well as powder coated finishes. All kits can be used interior, however not all can be used exterior.

Q: What should I do when I get my delivery?

A: Check your material immediately. Shortages/damages need to be addressed within 48 hours of delivery.

Q: What if there is a problem with what I ordered?

A: Call us, we want to resolve any problems you may be experiencing. We stand behind everything we sell and want you to be satisfied with your purchase.

Q: Are custom sets available?

A: Yes, call us with any custom requests.

Q: Do you carry ready to ship items?

A: Yes! You can find them all in the Ready to Ship section. These are flat track kits made in the USA.

Q: What is the return policy for SpecialtyDoors.com?

A: Read our return policy at Shipping & Return Policy. The policy can depend on the hardware line in question.