FREIGHT POLICY

All damages need to be signed for or refused in order to proceed with a claim on a freight account. Concealed damages shall be reported within 5 days after delivery.

Due to market volatility with freight and raw materials, prices and lead times may be subject to change.

All products should be inspected on arrival for damages. If there is visible damage immediately refuse acceptance. All shipments should be inspected before a signature is given to the carrier.
DO NOT LET THE CARRIER TELL YOU THAT YOU MUST SIGN. ASK FOR ACLAIM NUMBER.

In the event there is concealed damage you have only 5business days to notify us of the damages, otherwise you shall be held liable.

In some instances, the truck driver may not take the time for your dealer to open the carton and inspect for damage. If this should occur, the Bill of Lading should be marked that there was damage to the carton and approximately where the damage was located, ie., middle of carton, end of carton, corners, etc. After the truck leaves the carton should be opened and the contents closely inspected for damage.

Product should be inspected before installation, if damages are found after installation, we shall not be liable as damage could have occurred elsewhere. Note of caution: keep in mind that if the cartons are moved from the delivery location, the freight company will not accept a damage claim.

If damaged freight has been accepted and not signed for, you may be held responsible for accepting the damaged merchandise and you may not be able to have a claim filed. In this case, please contact Woodfold.

WE DO NOT ACCEPT RECONSIGNMENT CHARGES OR STORAGE FEES UNLESS PRE-APPROVED BY SPECIALTY DOORS, INC.  IN WRITING